Shipping Policy
A legal disclaimer
The explanations and information provided in this document are general guidelines and do not constitute legal advice. This policy is intended to help outline the basic framework of shipping practices for our business. Because specific legal obligations and best practices can vary depending on your location and industry, we recommend consulting with legal counsel to ensure full compliance and suitability for your specific operations.
Shipping Policy - the basics
At Simal, we are committed to providing our customers with a reliable and transparent shipping experience. This Shipping Policy outlines the terms and expectations regarding how your orders are processed, shipped, and delivered.
Order Processing Time
All orders are typically processed within 3–5 business days. Orders are not processed or shipped on weekends or public holidays. In periods of high demand, processing may take slightly longer, but we will keep you informed of any delays.
Shipping Timeframe
Once your order has been processed, it is handed over to our shipping partners. Delivery generally occurs within 7–10 business days after the package leaves our facility. A tracking number will be provided via email once your package is en route.
Shipping Costs
Shipping costs, if applicable, are calculated at checkout based on your location and selected shipping method. We provide Free Shipping while maintaining reliable service.
Domestic & International Shipping
We ship to addresses across the United States and internationally. Please ensure your shipping address is complete and accurate to avoid any delays or misdeliveries. Customs fees or import taxes for international orders may apply and are the responsibility of the customer.
Delays and Interruptions
While we aim to deliver all orders within the stated timeframe, delays may occasionally occur due to weather, carrier issues, or peak seasonal volume. In such cases, we will notify you as soon as possible and provide updated tracking information.
Contact Us
If you have any questions about your shipment or require assistance, please contact us at:
📧 Email: support@simal.shop
📞 Phone: +1 208-667-1194
📍 Address: 1211 W Myrtle St, Boise, ID 83702, USA