Refund Policy

The explanations and information provided in this document are general guidelines and do not constitute legal advice. This Refund Policy is intended to help outline the basic practices related to returns and refunds for your business. Since laws and consumer rights vary by jurisdiction, we strongly recommend seeking legal counsel to ensure that your policy complies with applicable laws and provides adequate protection for both your business and your customers.

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Overview

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🌍 Countries Covered:

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• United States
  🔗 Policy URL: https://www.simal.shop/refund-policy

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🔁 Returns:

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• Accepted for both defective and non-defective products

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🔄 Exchanges:

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• Not accepted

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📦 Product Condition & Return Window:

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• Condition: Must be new and unused

• Return Window: Within 30 days of delivery

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🚚 Return Method & Fees:

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• Return Method: By mail only

• Return Label: Customer is responsible for providing

• Restocking Fee: No cost

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⏳ Refund Processing Time:

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• Refunds are processed within 7 business days after receiving and inspecting the return

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At Simal, customer satisfaction is important to us. We want you to love your purchase. This Refund Policy outlines the conditions under which refunds or returns may be issued for purchases made through our website www.simal.shop.

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Eligibility for Refunds

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• Refund requests must be made within 30 days of receiving your order.

• To be eligible, items must be unused, in their original packaging, and in the same condition as when received.

• Items returned without prior authorization will not be accepted.

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Non-Refundable Items

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• Custom-made or personalized products

• Final sale items

• Gift cards

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Requesting a Refund

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To initiate a refund request, please contact our support team at support@simal.shop with your order number, a description of the issue, and relevant photos if applicable. Our team will respond with return instructions if your request meets our criteria.

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Refund Process

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Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original payment method within 5–7 business days.

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Shipping Costs

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Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if not covered by us) will be deducted from your refund amount unless otherwise specified.

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Damaged or Incorrect Items

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If you receive an item that is damaged or incorrect, please contact us within 3 days of delivery. We will gladly replace the item or offer a refund after reviewing the case.

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Contact Us

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If you have questions about our Refund Policy or need help with a return, please contact us:

📧 Email: support@simal.shop
📞 Phone: +1 208-667-1194
📍 Address: 1211 W Myrtle St, Boise, ID 83702, USA